Are there risks associated with an independent payroll service provider compared to a larger national company?
A.
Our providers average 10 -12 years industry experience, over that time they have been held to the same standards as the national provider's. These firms continue to grow throughout the country because clients find them to be price competitive, provide a higher level of customer service, and to be more flexible in meeting client needs. They are typically part of large industry trade associations just like the nationals, which keep them abreast of pertinent education and certification pertaining to the payroll industry. Many of our provider's are not only local, but have enjoyed tremendous regional growth as well. These firms offer a fresh alternative to the national provider's.
Q.
What can an Independent payroll services company offer that my current national company can't?
A.
Typically our payroll provider's are local and regional to your location, so customer service and management of the payroll relationship becomes localized. This means a dedicated customer service person you can speak "live" with or even meet in person, rather than calling a 1-800# located at a call center in who knows where. You also typically have access to higher levels of management and even quite possibly the owner or president at the payroll company with an Independent. You will also find our payroll provider's to be more flexible in nature, and have the ability to customize services to your specific needs and requirements. You may also realize more advanced, current technology from the Independent payroll company's than a national, due to their ability to adapt and be more flexible to change. Finally you enhance your customer service dramatically. If you are currently one of 300-400,000 clients of a national provider, suffice it to say you will get the attention you deserve from a smaller professional, independent payroll provider.
Q.
Is it more expensive to go with an Independent provider?
A.
The independent payroll service provider competes in the marketplace everyday for clients, along side the nationals and must be competitive in their price offerings to increase market share.
If the pricing is equal or even a little more, your level of customer service increases dramatically with an independent. The national companies focus on volume of clients and have more of a "cookie cutter" approach to their service offerings. The Independent payroll processor provides a more "localized" approach, focused on personal service and flexibility in meeting your company's specific needs
